We only accept private payment from clients, We do Not provide our tax ID information for your insurance billing, neither do we interact with medical insurance companies. Your receipt will be the only documentation provided as evidence of treatments.
Check in - Please arrive about 5 minutes prior to the scheduled appointment time. Late arrival accommodations can be made, however the length of service may be adjusted in-order not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. If our door is locked, it means that we are in a session, and the door will be open at the time of your scheduled appointment.
Health conditions - Please advise the front desk of any health conditions, allergies, injuries or special needs that may affect the service, when booking the appointment. Do not schedule appointments if you have a cold, flu, or any contagious diseases.
Massage and body treatments - Please consult with the therapist about style and depth of pressure prior to the service. Guests must be 18 years of age or older to receive massage treatments.
Communicating your preferences - Modifications to massage and body treatments will be made upon request. Modifications include pressure, temperature of the massage table and whether the guest chooses to have a conversation or enjoy the treatment in silence. Feel free to ask questions; therapists appreciate feedback.
Prices and services - Prices and services are subject to change without notice. Please inquire about prices when booking an appointment.
Personal belongings - Please leave all jewelry and valuable items at home. Luxor Massage Spa is not responsible for lost or misplaced items.
Cell phones - Please silence cell phones and remember to speak softly upon entering the spa. Cell phone use may affect the length of your treatment, and the experience of other guests.
Forms of payment - We accept cash, American Express, Visa, MasterCard and Discover cards for payment. Personal checks are NOT accepted.
Cancellation policies and fees - Cancellations made less than 24 hours before the appointment will be charged a $50 cancellation fee. A No Show will result in the full service cost to be charged, and will be disputed with the bank merchant if needed.
We are a professional massage establishment - Massage therapists and staff are here to improve your wellness. If a therapist feels that a guest is behaving inappropriately, the therapist is authorized to stop the treatment immediately and direct the guest to the front desk. The full service fee will be charged, and will be disputed with the bank merchant if needed. Further legal actions will apply based on the behavior.
Gratuity - Listed rates do not include gratuity. A gratuity of 18-20% of each service price is appropriate and appreciated.
Visitors - Luxor Massage Spa is unable to accommodate visitors accompanying clients. Exceptions can be made with prior approval for guest who are expecting, elderly or disable.